Think you don’t need to backup your BigCommerce store?
BigCommerce backs up its platform – not your store. You are one mistake, bug, or attack away from unwanted downtime, lost sales, and an expensive rebuild.
Add Rewind from the BigCommerce app store for one-click backups and restores
“If our store went down…
…we’re looking at thousands of orders that can’t be placed.
Knowing that we have this backup, I feel so much more confident moving through our products and collection pages.”
Julia Friesen
Ecommerce Merchandising Manager
Knix.com
Trusted by leading ecommerce brands
1 in 5 Rewind customers restore data due to…
Innocent mistakes
Common mistakes resulting in catastrophic data loss include deleting a product collection or important block of code, breaking your theme with an update, accidentally deleting template files and more.
Bad CSV files
Backing up your BigCommerce store manually via CSV? Not only are you unable to export pages, blog posts, menus and other important items – bad CSV file imports are often the cause of irreversible data loss.
3rd-party apps
One bug in a 3rd-party app is all it takes to crash your store. Just ask Gymshark – a 3rd-party app shut their store down during Black Friday and cost them over $140,000 in lost sales.
Malicious attacks
Think you’re too small to attract malicious hackers? It’s usually a disgruntled employee or contractor that retaliates by deleting your store or holding it hostage.
This is why BigCommerce recommends Rewind Backups
“Data loss and the resulting downtime can be devastating to an ecommerce business. The Rewind for BigCommerce solution gives BigCommerce sellers the security they need to focus on growing their business — not recovering lost data.
We’re pleased to be able to offer Rewind’s excellent integration and world-class customer support to our customers.”
MaryAnn Bekkedahl
SVP of Global Business Development, BigCommerce
A couple of clicks can fix your store from data disasters of all sizes
Automatic backups
Your first complete BigCommerce backup starts with the click of a button. Then, we’ll automatically backup your store at 12 AM your time each day, and on-demand backups cover you when you’re making changes.
Flexible Restores
Whether it’s an innocent mistake, a buggy app, or an attack – you can rewind individual items (e.g. a product), multiple items (e.g. a collection), or your entire store to a time when everything worked perfectly.
"The app does exactly what it says it does"
“If we only spent 5 minutes per SKU, it would take us 20 weeks working 40 hours per week to restore our product file to the original state.
The app does exactly what it says it does and works well. We have tested it by deleting a group of products on purpose and then instantly rewinding them to their original state. The backup is automatic and occurs daily seamlessly. Set it and forget it until you need it.”
David King
GotPetSupplies.com
Get peace of mind in minutes
How to start your first backup
1. Add Rewind
Add Rewind from the BigCommerce app store and select a plan that works for you. All plans come with a 7-day free trial.
2. Backup your store
Your first backup will begin right away and you’ll get an email notifying you when it’s done. You’ll get continued coverage with automatic daily backups and on-demand backups.
Restore your data with ease
We take care of the backend
3. Weekly backup email
Enjoy the peace of mind that comes with a weekly email showing all of your backup activity.
4. Rewind items easily
Make a mistake or lose a ton of data? Rewind individual items, multiple items, or your entire store in a couple of clicks.
5. Need help?
Need help during a data crisis? With the largest engineering and support team in our space, we are here when you need us – over email, phone, and live chat.
1,000+ 5-star reviews in the BigCommerce and Shopify app stores
“One of our team members accidentally deleted a ton of variants after thinking they’d created a duplicate while being distracted (welcome to juggling 100 tasks in a small biz). Ouch.
But no issue. Rewind jumped straight on it and brought all the data back! Right now, I freaking love you guys! Thank you!
Well worth the investment for times just like these.”
Posted Protein
“I almost fainted when I noticed one of our developers maliciously deleted all of our products (3000+). We immidiately contacted Shopify and they literally could do nothing!!!
Then I remembered that we’ve had a subscription with Rewind. They told us they still have a backup of all our products until the day we removed the app.
YOU NEED THIS APP more than any other app out there!”
Quint Essentials Clothing
“An employee was uploading some image updates. Stop me if you’ve heard this before, but he checked the “delete existing images” button and cleared nearly 56K images from our site. We were looking down the barrel of hundreds of hours of rework when Big Commerce mentioned using Rewind in the future.
That is when the light bulb went on and I remembered, “Hey, I have that!”. I had forgotten we had signed up months ago. Fast forward, an hour later all of our images were back and life was good again. Can’t recommend it enough!
Bill Bass, ToolsQuik
“In my opinion, Rewind is a REQUIRED application for all store owners. It’s hands off approach to backing up all important information, and allowing you to recover to a different point in time is worth it’s weight in gold.“
If you treasure your business and have spent money and time on your site, you need to have this app. Period.
Dizolveus
A small investment for the peace of mind that comes with a protected store
Growth
Back up your store with up to 200 orders/month
Back up anytime
Real-time backups
$9
USD / month
Pro
Back up your store with up to 600 orders / month
Back up anytime
Real-time backups
Phone support
$39
USD / month
Business
Back up your store with up to 1000 orders/month
Back up anytime
Real-time backups
Multi-store ready
Phone support
$59
USD / month
Plus
Back up your store with up to 2,000 orders / month
Back up anytime
Real-time backups
Multi-store ready
Metadata (SEO, etc.) backups
Phone support
$99
USD / month
Enterprise
Back up your store with more than 2,000 orders / month
Back up anytime
Real-time backups
Multi-store ready
Metadata (SEO, etc.) backups
Priority support
$299
USD / month
All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days. All plans are month-to-month. Certain plans may be ineligible to stores with higher product counts. Contact us for details.
“We were worried about not having a proper backup plan for our ecommerce store and BigCommerce recommended Rewind. The biggest thing that made me hesitate before signing up to Rewind was just the price.Our business is very seasonal so we didn’t want to overpay during our slow months. But we worked through that pretty quickly – they put us on the flex plan which allows us to moderate the cost month to month. We got a fair price and Rewind covered us on all the bases. I would definitely recommend it to other merchants and I’ve talked to BigCommerce quite a bit about how they should offer Rewind upfront to new clients. Its something I’ve enjoyed having it because I don’t have to worry about losing our data due to any number of unforeseeable issues.
Justin Dermit
Director of Ecommerce, TYLER’S
Still not sure if you need a backup of your BigCommerce store? See why leading ecommerce stores added Rewind and never looked back.
“If you’re on this platform, you’re going to leverage 3rd-party apps. There’s not a better way to manage that risk.”
Jonathan Poma
BVACCEL
“If you’re looking for something to make sure your information is safeguarded, I definitely recommend Rewind.”
Matthew Huffman
Model Train Stuff
“I feel more confident moving through our products, knowing that should I mess up, we’re good – we’ve got that backup.”
Julia Friesen
Knix
FAQ
Doesn’t BigCommerce backup my store?
BigCommerce backs up all merchants at the platform-level. This means that if BigCommerce were to experience a problem with their servers, they would be able to recover the entire platform. A platform backup cannot be used to recover data from your individual account.
Rewind gives you control and access to backups of your individual store and all of the data you have built into it.
Can Rewind handle high-volume?
Absolutely. We’re fortunate to call massive online retailers such as Staples, Pampers, Charmin, MVMT, Gymshark and many more our customers.
Is my BigCommerce data secure?
We take data security very seriously. Your most sensitive data is encrypted and stored in our Rewind Vault. (Yes, security is so important to us that we created the Rewind Vault and trademarked it) Read more on rewind.io/security.
How will I be billed?
After you add Rewind from the BigCommerce app store, you’ll select a plan based on the # of orders per month, enter your credit card information, and start your 7-day free trial. You will then get billed each month automatically.
Can I upgrade or downgrade at any time?
Yes, and we make it super easy. When you’re logged into Rewind, you’ll click on the ‘Subscriptions’ tab, then ‘Change Plan’ to start a live chat. We’ll then get you on the upgraded or downgraded plan that makes the most sense for you.
I still have questions, can I speak to someone?
You can start a live chat with us right now using the chat button in the bottom right corner or email us at help@rewind.io (Monday-Friday, 9am-5pm EST). We have a team of customer support specialists based in Canada eager to help.
What does Rewind backup?
For BigCommerce, we backup everything the API allows – more than any other solution out there. This includes (deep breath) products, product images, pages, stencil themes, blog posts, options, option sets, product variant images, product reviews, categories, category images, customers, inventory, orders, price lists, BigCommerce brands, brand images, configurable fields, 301 redirects, and gift certificates. This PDF document outlines what we back up and what we don’t back up in complete detail.
When does Rewind run a backup?
We run backups at 12 AM your local time every single day. These automatic backups won’t interfere with your customer’s ability to buy. You can also run an unlimited number of on-demand backups whenever you want.
Is Rewind GDPR compliant?
If you’re a European store owner, rest assured that we are GDPR compliant. All of the data for your European stores is processed and stored in Europe, and we make it easy to access invoices and customer data.
Can’t I just use a CSV file as a backup?
We have many customers where CSVs worked until… they didn’t. CSVs can’t back up your entire store, so they’re prone to errors and becoming outdated. And sometimes it’s a bad CSV file that causes catastrophic data loss.
Will I be upgraded automatically?
If you exceed the number of orders allowed for your plan, we will automatically bump you up to the next tier for that month to keep your backups running – no additional actions are required on your end.
